HOW DO YOU USE IT?
• You’ll find our single POS hotline number on our products, packaging, and digital platforms.
• If you have any updates, questions, or need technical support, you can call or email this number to receive priority assistance.
• During the initial contact, a screening process will be conducted to determine the priority level of your need.
• After that, a technician will contact you to address your issue within the timeframe specified in the case classification.
• We will address your needs and find a solution using our tools and various communication channels.
BENEFITS
We optimize response times for technical support, guidance, and warranties.
We optimize response times for technical support, guidance, and warranties.
Guidance, support, and commitment until the case is successfully resolved.
A unique case number is assigned for each service.
We track our clients' cases and devices with optimal traceability.
Response times for the JALTECH POS line will be defined as follows:
| Priority: High | The technical department will respond to these requests within 45 minutes at the latest. |
| r Medium Priority | The technical department will respond to these requests within a maximum of 4 business hours. |
| -Low Priority | The response time for these requests will be determined in advance based on the customer’s needs and availability. It should be noted that the technician must follow up on and schedule support within 8 business hours of receiving the request. |
