FREQUENTLY ASKED QUESTIONS
GENERAL
What kind of paper do JALTECH POS printers use?
Our JALTECH POS printers use thermal paper and/or thermal transfer paper, depending on the model.
Which operating systems are compatible with JALTECH POS devices?
JALTECH desktop POS devices are compatible with Windows, Linux, and Mac; they also include an SDK kit for iOS and Android, designed for developers.
- JALTECH POS Bluetooth or mobile devices: They are compatible with Windows, iOS, and Android.
Is it possible to project the display from a JALTECH POS all-in-one device onto an external screen, and how can this be done?
Is it possible to output video from our JALTECH POS all-in-one devices to an external display via an HDMI and/or VGA connection?
Is it possible to upgrade the internal components of a JALTECH POS all-in-one system, such as RAM and the hard drive?
While it is possible to make this improvement, it must be performed by our team of JALTECH POS specialists or under remote supervision from our technical laboratory.
Do JALTECH POS all-in-one computers require external devices such as keyboards and mice to operate?
No, our JALTECH POS all-in-one devices feature touchscreens; the use of external devices depends on the customer’s preferred level of convenience.
Can peripheral or external devices be connected to a JALTECH POS all-in-one system?
Peripheral devices such as mice, keyboards, cameras, USB flash drives, hard drives, speakers, and others can be connected.
What types of ports do our JALTECH POS all-in-one devices use?
JALTECH POS All-in-One systems feature ports such as: an HDMI port, a VGA port, an RJ45 port, a charging port, bidirectional USB 2.0 ports, 2 bidirectional USB 3.0 ports, RS232 COM ports, and two 3.5mm jacks—one for audio and one for a microphone. The types of ports included in the all-in-one computers, as well as the number of ports, may vary by model.
What type of processor do JALTECH POS all-in-one devices use?
The JALTECH POS All-in-One models feature Intel Celeron J1900, Core i3, and Core i5 processors, depending on the model.
PRINTERS
What printing methods do our devices support?
Direct thermal printing/thermal transfer printing, depending on the model.
What paper sizes do JALTECH POS printers support?
58 mm, 80 mm, 110 mm, and 120 mm, depending on the part number.
What type of connection do JALTECH POS printers use?
USB, RJ45, SERIAL, RJ11, USB TYPE B, 3-PIN POWER CONNECTOR OR PLUG, MINI USB, USB TYPE C, DEPENDING ON THE PART NUMBER.
What is the print speed of JALTECH POS printers?
From 90 mm/s to 260 mm/s, depending on the model
What type of connection is established between the cash drawer and the printer?
The connection is established via an RJ11 cable, through which an electromagnetic pulse is transmitted; this pulse can be 12 or 24 volts, depending on the printer.
ACCESSORIES
What accessories and supplies do we distribute for JALTECH POS devices?
- Cables, adapters, batteries, print heads, automatic paper cutters, rollers, adhesive paper: direct thermal and thermal transfer.
- We sell printer chargers, USB Type-B cables, serial port cables, and batteries for Bluetooth printers.
Is it possible to upgrade the internal components of a JALTECH POS all-in-one system, such as RAM and the hard drive?
While it is possible to make this improvement, it must be performed by our team of JALTECH POS specialists or under remote supervision from our technical laboratory.
Do JALTECH POS all-in-one computers require external devices such as keyboards and mice to operate?
No, our JALTECH POS all-in-one devices feature touchscreens; the use of external devices depends on the customer’s preferred level of convenience.
Can peripheral or external devices be connected to a JALTECH POS all-in-one system?
Peripheral devices such as mice, keyboards, cameras, USB flash drives, hard drives, speakers, and others can be connected.
What types of ports do our JALTECH POS all-in-one devices use?
JALTECH POS All-in-One systems feature ports such as: an HDMI port, a VGA port, an RJ45 port, a charging port, bidirectional USB 2.0 ports, 2 bidirectional USB 3.0 ports, RS232 COM ports, and two 3.5mm jacks—one for audio and one for a microphone. The types of ports included in the all-in-one computers, as well as the number of ports, may vary by model.
What type of processor do JALTECH POS all-in-one devices use?
The JALTECH POS All-in-One models feature Intel Celeron J1900, Core i3, and Core i5 processors, depending on the model.
WARRANTY
What warranty do JALTECH POS products come with?
Products in the JALTECH POS line come with a 12-month warranty.
Who should I contact if I'm having a problem with my JALTECH POS product?
At JALTECH POS, we offer our exclusive POS line: 322 550 5555
DRAWERS
How many compartments do JALTECH POS coin drawers have?
The coin drawers have 5 coin compartments and 4 to 5 bill compartments, depending on the model.
What types of opening mechanisms do JALTECH POS cash drawers have?
All models feature three types of unlocking: automatic (electromagnetic pulse), manual with a key, and manual with a security PIN.
What type of connection is established between the cash drawer and the printer?
The connection is established via an RJ11 cable, through which an electromagnetic pulse is transmitted; this pulse can be 12 or 24 volts, depending on the printer.
SCANNERS
What types of barcodes do JALTECH POS scanners read?
1D barcodes, barcodes with more than 50 characters such as utility bills, payment receipts, GS-28C, UPC/UPC-E, EAN-8 / EAN-13, Code 128, Code 39, Code 32, Code 11, Codabar, Plessey, MSI, Interleaved 2, IATA 2, Matrix 2, QR, RSS-14, RSS-14, 2D: PDF417, Micro PDF417, Data Matrix, QR Code, Micro QR, Azteca, MaxiCode. Depending on the model.
What type of connection do JALTECH POS scanners have?
Wired and wireless, depending on the model
What is the reading range of JALTECH POS wireless scanners?
From 15 m to 60 m, depending on the model
How long does the battery last on the JALTECH POS wireless scanners?
Battery life can range from 24, 30, 40, or 48 hours of continuous operation, depending on the model and how the device is used.
What reading modes do JALTECH POS scanners have?
All of our JALTECH POS scanners have both automatic and manual scanning modes, depending on the model.
